Customer Service Representative - Roadside Assistance

Sydney

• Weekend work rotations with every second weekend off!
• A generous base salary and monthly incentive bonus programs on offer
• Great company culture with modern offices located in Rhodes

Are you service oriented and mechanically minded? Do you enjoy talking to people and have a passion to help solve problems with the ability to be empathetic to clients needs? If so, we would love to hear from you!

About the company

Our client is a premium customer service provider in the roadside and automotive assistance industry, providing assistance on behalf of premium automotive manufacturers, leading fleet management and major insurance groups within Australia and New Zealand.

They pride themselves on their seamless brand experience, and highly effective and efficient operations with a proven track record of being a great place to work which is reflected in numerous industry awards and employee engagement surveys.

About the role

An opportunity has arisen to join our client's customer service team based in Rhodes. Ideally, the successful candidate will come from either a mechanical trade and/or have experience within the automotive industry (dealership or OEM).

You will be a client's first point of contact and provide exceptional service when they need it most. Your experience within the automotive industry will put you one step ahead when taking calls and gathering key information required in order to provide the right assistance, whether it be optimal over the phone resolution, dispatch of roadside assistance/towing or potentially emergency services.

The opportunity is full-time, however part-time applicants will be considered. Hybrid working options are available for employees who have completed their initial 6 months within the business or are required to work late shifts and/or weekends.

The roster is scheduled on a quarterly basis, and you will have the ability to put your starting time preferences forward ahead of the quarter. Weekend work is required however, a system is in place to offer every second weekend off.

About you

• Ability to thrive and remain calm under pressure in a dynamic and fast paced environment.
• Unwavering dedication to solve complex problems with resilience, professionalism, and a positive mindset.
• Customer centric approach with the ability to be empathetic and build trust with clients.
• Exceptional communication and active listening skills.
• Competent in learning and navigating new systems with ease.
• Mechanical trade, automotive industry and/or contact centre experience is highly regarded.

To apply, please submit your resume or for further information, contact Rachael Marsic on 0414 285 295.