Retail Dealers

Just as the wholesale sector has experienced major change, so too has retail.

With a myriad of products available, the weight of sophisticated marketing, and diverse pricing and financing strategies available, the nature of Automotive retail has fundamentally shifted.

No longer do infrequent customer satisfaction surveys carry any weight. Today, all automotive brands demand their retail dealers have the best processes, procedures and customer engagement strategies in place, to deliver the highest standards of customer care.

This, in turn, requires substantial investment in facilities and people, which has changed the face of the retail sector, which of itself, has ongoing ramifications for factory ownership, large dealer groups and independent outlets.

Oryx People are closely aligned with the retail sector, having worked within it since 1990.

We truly understand this segment of the industry.

We work across all dealership departments including:

• Sales, (New/ Used/ Fleet)
• After Sales
• Marketing & Customer Service
• F&I/Administration/ Finance

We also work at all levels from Dealer Principal through all Departmental Manager roles.

Importantly, we also construct targeted recruitment programs for the specialised and direct customer facing roles that ultimately deliver customer satisfaction and dealer profitability.